Shipping Policy

Last updated: September 3, 2026

Thank you for shopping with Gentora. This Shipping Policy explains how we process and deliver orders placed through gentora.shop.

Order Processing

After your order has been successfully placed and payment has been confirmed, it will be prepared for shipment.

Once your order has been dispatched, you may receive shipping or tracking information where available.

Delivery Time

Our estimated delivery time is up to 14 days.

Delivery times may vary depending on the destination, carrier, customs processing and other circumstances outside our direct control.

Please note that delivery times are estimates and occasional delays may occur.

International Shipping

Gentora ships internationally to the countries available for selection during checkout.

Products may be shipped from different fulfilment locations depending on the product and destination.

Because we work with different fulfilment partners, products from the same order may occasionally arrive in separate packages.

Shipping Costs

Any applicable shipping costs will be displayed during checkout before you complete your purchase.

You will always be able to review the total order amount before confirming payment.

Tracking

Where tracking is available for your shipment, tracking information will be provided after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please check your name, address, postal code, phone number and other delivery information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at zachepilka.sv@gmail.com.

We cannot guarantee that an address can be changed after an order has already been processed or dispatched.

Delayed Orders

If your order has not arrived within the expected delivery period, please contact us at zachepilka.sv@gmail.com.

We will check the available shipping information and assist you in resolving the issue.

Delays caused by carriers, customs procedures, weather conditions or other circumstances outside our reasonable control may occasionally occur.

Nothing in this Shipping Policy limits any mandatory consumer rights available to you under applicable law.

Lost or Damaged Packages

If your package arrives damaged, or you believe your shipment has been lost, please contact us at zachepilka.sv@gmail.com with your order number and relevant information about the issue.

We will review the situation and provide an appropriate solution in accordance with our policies and applicable consumer law.

Customs and Import Charges

International orders may be subject to customs procedures, import taxes, duties or other charges depending on the destination country.

Where such charges are not collected during checkout, they may be imposed by the relevant local authorities or carrier.

Returns

Shipping related to returns is governed by our Return & Refund Policy.

Please contact us before returning any product so that we can provide the appropriate return instructions and return address.

Contact Us

If you have any questions about shipping or your order, please contact:

Gentora
FOP Zachepylo Sviatoslav Vladyslavovych
8 Kniazia Romana Mstyslavycha Street
Kyiv, Ukraine
Email: zachepilka.sv@gmail.com
Website: gentora.shop